Business Technology Solutions Has Joined Net@Work, A Top Worldwide Sage Software Business Partner

We remain committed to you and working together to achieve your goals. Rest assured that all the voices and faces you've come to know and trust will still be here to respond to your needs.

The BTS team may continue to be reached at the existing BTS main phone number 919-781-2900. As well, we can all be reached via our existing email addresses.

This is a big win for our valued clients. With our combined teams we can now offer you expanded services and support, providing a true advisor for all your IT initiatives.

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Happy Holidays From Business Technology Solutions 

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Happy New Year!

Winter 2007 / Sage MAS 90 ERP, Sage MAS 200 ERP & Sage BusinessWorks Accounting

We at Business Technology Solutions would like to extend our warmest wishes to you and yours during this holiday season. We appreciate you continuing to look to us for support of your systems and solutions needs. As we turn our attention to 2008 it seems we face yet another year of increasing challenges and great opportunity. I am confident together we can continue to move you towards the accomplishment of your goals.

Speaking of next year, now is the time to prepare for the close of 2007. Refer to the Sage Support Site for key information provided by Sage to smoothly transition to next year. For payroll be sure to look for tax table updates around the middle of December. As always, if you have any questions concerning year-end or other matters we can assist you with, please do not hesitate to contact us. By following the link to the Support Page on our Website you will find a number of ways to effectively get answers to your questions.

Thank you again for allowing us to serve you. Have a Great Holiday and Happy New Year!

Lissa Johnsen


Holiday Office Hours  
We will be closed from Noon Friday December 21 until 8:30 Wednesday morning December 26. For New Years we will be closed on Tuesday January 1.


In October we released the announcement that Aldo Simmons was joining our team (see below). To help Aldo understand the needs of our clients we have asked him to contact many of you over the next few months. We appreciate you taking the time to discuss with him your technology services needs so that he may be better equipped to serve our client base.

Press Release:
Raleigh, NC, October 9, 2007

Aldo Simmons has joined Business Technology Solutions as a Senior IT Consultant. He brings over 10 years experience applying information technology to real life day-to-day operations. His services have provided economical, efficient, and secure ways for multifaceted organizations to accomplish their goals.

Aldo’s background includes configuration and administration of Novell, Windows 2000, Windows Small Business Server 2003 Exchange, Windows XP, Sage MAS 90 ERP, Microsoft Office, and various database management systems, in addition to network infrastructure implementation and management.

Lissa Johnsen President / CEO of Business Technology Solutions states, “We are pleased to have Aldo as a part of our expanding IT Services Team. His focus on satisfying client needs fits perfectly with our approach.”

In The News

SageCRM Is A Winner, Helps Arena Media Networks Score Big Points With Ad Clients

Tom Kiernan, co-CEO of Arena Media Networks (AMN), which owns and operates the largest network of digital flat-panel advertising displays in over 30 sports arenas and stadiums throughout the U.S., reaching over 45 million people per year, describes how SageCRM has made his ad sales team consistently a big winner, in this "Secret Of My Success" case study published in the October issue of CRM magazine.

To read more click here.  

Hot Information

New Sage MAS 90 and MAS 200 StarShip Freight Module Expands and Simplifies Shipping

Automated Freight Module Removes Complexities, Improves Efficiency, for Award-Winning ERP Solution

Sage Software announced the availability of the Sage MAS 90 and MAS 200 StarShip Freight module for its award-winning business management solutions. The StarShip Freight module provides an efficient, automated and simplified process for shipping less-than-truckload (LTL) and truckload (TL) shipments. Sage MAS 90 and MAS 200 users can leverage StarShip Freight to improve customer satisfaction through more accurate and timely product delivery. At the same time, StarShip Freight ultimately increases profitability by streamlining processes and reducing shipping-related expenses.

Read more by clicking here.

Sage Software Continues Customer-Focused Software Updates With Launch Of Sage BusinessWorks 50 Accounting version 8
New Version Focuses on Ease of Use, Timesaving Improvements, Microsoft® Vista™ Support, and New Drill Down Screens for Better Productivity

Sage Software announced the general availability of Sage BusinessWorks 50 Accounting version 8, the latest version of the company's popular business management solution. Sage BusinessWorks version 8 includes enhancements such as new drill down screens designed to streamline processing and save time, support for the new Microsoft Vista operating system, plus many other new ease-of-use features. Version 8 also incorporates a new Cash Account Register Report, a useful reconciliation tool that displays details of all transactions that impact a cash account, and the ability for users to submit suggestions for future product improvements to Sage Software directly via Sage BusinessWorks.

Read more by clicking here.  

JobOps Announces the Powered by JobOps Program

JobOps, a Job Management Solution developed for Sage MAS 90 and Sage MAS 200 ERP announced the Powered by JobOps Program that will help customers leverage their investment in both products by adding JobOps modules and tools. The additional solutions include: Field Service & Dispatch, Product Configurator, Time Tracker, Enhanced Scheduling and e-Business Integration. Each of the add-on solutions can be purchased for JobOps to extend its capabilities across a wide range of applications and industries.

Read more by clicking here.

For more information on these or any other capabilities you might need contact Janet Metz.

Staying CONNECTED - Today’s wireless technology makes it easier than ever to keep in touch and remain productive 

The current generation of wireless technology provides a vital link for small business owners, keeping them in touch with their businesses—and with key employees—no matter where they are. Cellular service comprehensively blankets every major, and most mid-sized, metropolitan areas, and it’s becoming increasingly difficult to find even remote locations where no level of cellular service is available. Many of today’s phones offer advanced capabilities including Internet browsing, text messaging, push-to-talk, walkie-talkie features, and even email reception in ever smaller sizes. Motorola’s RAZR series of phones, for instance, has become enormously popular with business people.

Read more in Sage Software's "Business Minds Magazine."

Battling Rising Benefits Costs With Efficient Technology 

With the cost of employee benefits (particularly healthcare) rising every year, companies are seeking new ways to reduce the costs associated with benefits administration. Many are turning to technology in an effort to create the most efficient HR workflows possible, using savings in time, materials and resources to help offset the rising cost of insurance programs.

Read more in "AbraTalk."

Contact us to help determine if have you have needs and challenges that such solutions can resolve.

Technology Services

In the past we have written about the breadth of our Technology/Network Services offerings (see more details on our Website). We are often looked to by clients for assistance with specific projects such as installations, network upgrades, system reviews and so forth. An area of growing interest is how we help clients with the long-term planning and ongoing support of their networks. 

Our support philosophy is a 180 degree view from what many of our clients have experienced with other providers. Often technology support organizations work on what is generally known as the “break / fix” model. Meaning when something you have breaks someone is sent to fix it and there is a corresponding charge for their effort. The situation is fixed the technical consultant moves on to the next client with a problem.   

In this model the support company makes money when you have a problem and the relationship leaves little room for preventing problems. The technician is focused on troubleshooting and fix. Unfortunately, what is not accounted for is that the true cost of the problem for you is not just the money spent for the fix, but also includes the loss of productive work time, the inability to accept orders, lost visibility to inventory and a number of other possible costly delays to doing business. The question that needs to be focused on is - What is the overall worth to increase network and computing stability?

Our approach is to propose service solutions that focus on network stability through consistent interaction and prevention. We are primarily compensated for reducing and preventing problems not just fixing. We believe that by working together towards the same goal of increasing your uptime and productivity your total cost will be smoothed and ultimately lowered (figure 1). 

For more information about how we accomplish this or to arrange a time when a member of the team can walk you through our process and explain the options contact Aldo Simmons at extension 28.




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