Business Technology Solutions Has Joined Net@Work, A Top Worldwide Sage Software Business Partner

We remain committed to you and working together to achieve your goals. Rest assured that all the voices and faces you've come to know and trust will still be here to respond to your needs.

The BTS team may continue to be reached at the existing BTS main phone number 919-781-2900. As well, we can all be reached via our existing email addresses.

This is a big win for our valued clients. With our combined teams we can now offer you expanded services and support, providing a true advisor for all your IT initiatives.

Business Technology Solutions

Business Technology Solutions Newsletter

In This Issue

New StarShip Freight Module

RMA Module

Sage CRM Market Power

Tips & Tricks

  Quick Links 

Press Releases 

Business Technology Solutions Support

Our Team 


Janet's Corner:

Class Schedule
Free Client Webinars

Don't miss the "More Tips & Tricks" Webinar!   


We are a Sage Software Authorized Training Center for:

Sage Abra HRMS
Sage MAS 90
Sage MAS 200


We are a proud member of ITA. Click here to find out what that means to you.


Contact Us for more information!

Business Technology Solutions Again Recognized by Accounting Technology as a Pacesetter.

What version are you on? Call Janet to see if it is time to upgrade.





"Changing the way the Triangle does business"











Now is not the time to have customers "fall" away.

See what SageCRM can do for you - Click Here



To review our Technology Services offerings Click Here


Fall 2007 / Sage MAS 90 ERP, Sage MAS 200 ERP & Sage BusinessWorks Accounting

Dear Client,

Wow! Is not easy to relate to those "Life Comes at You Fast" commercials from Nationwide Insurance. You know the ones where an odd series of events take place causing significant damage to some generally unsuspecting individual. Not only does life seem to have an ever faster pace, but as the commercials comically portray, totally unexpected and often bizarre events fly at us from out of the blue. We are constantly challenged to carry on the routine while meeting unexpected demands.

All this tends to create increasing stress on our time and ability to think - we are often just reacting. On top of this it seems we are continually trying to do more with less. In his book Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency Tom DeMarco states:

"The legacy of the nineties has been a dangerous corporate delusion: the idea that organizations are effective only to the extent that all their workers are totally and eternally busy. Anyone who's not overworked (sweating, staying late, racing from one task to the next, working Saturdays, unable to squeeze time for even the briefest meeting till two weeks after next) is looked on with suspicion......"

"Change and reinvention require a commodity that is absent in our time as it never has been before. That commodity is - the catalytic ingredient of all change - is slack. Slack is the time when reinvention happens. It is time when you are not 100 percent busy doing operational business of your firm. Slack is the time when you are 0 percent busy.

Slack at all levels is necessary to make the organization work effectively and to grow. Good companies excel in the creative use of slack. And bad ones can only obsess about removing it."

In other words, how could we have time to think creatively about improvement when we are constantly dogged by getting things done and dealing with the daily crisis? Okay ..... I have not read the entire book yet because, of course, I have not had time but just the opening chapter creates a bit of an “ah hah” moment. It makes sense: we need to find the time to improve and be more effective – relax and let some thoughts flow.

Along these same lines it is interesting that we are often approached by companies seeking a new reseller because they feel they are not getting the full value out of their processes and/or systems. The first thing we do with them is perform a system review to look at what they are doing and how they can more fully utilize the systems in place. In essence we are asking them to take a break from the operational to think about what they do and how they can do it better.

We hope that each of you as our clients will be open to taking a break from the busy to rethink how you do things or take advantage of capabilities you never had the time to discover. Our desire is to see you succeed and achieve your goals; let us help. Call Janet and create a moment of pause or “slack” by scheduling an application system review for the purpose of finding ways to do things differently through your processes or software.

Lissa Johnsen

Not familiar with the funny commercials from Nationwide? Check one out on You Tube:

And then immediately get back to what you were doing!

Sage Summit 2007

Sage Summit is the annual conference and trade show for all Sage Software customers. It’s the only spot where you can become a part of your product community by connecting with fellow software users, product experts, support analysts, and product leadership—all under one roof.

The benefits of such a diverse learning environment are special. Yes, you will improve your software proficiency. But equally important, you’ll discover best practices, proven strategies, and new technologies that can make your job easier and your organization more efficient.

What does it mean for you? It means you have the opportunity to be a part of a conference that can help you shape the future of your organization. A future that will reward you for embracing innovation and new thinking. A future that will have changed by the time you’ve finished browsing this newsletter.

There is something for everyone. Click here for an information sheet you can share with others!

Bits & Pieces:

From the Summer Edition of Sage's Business Minds Magazine - "Talk, Talk, Talk"
Tools of communication abound, but are you using them effectively?

Last summer, Scott Dockter had an epiphany. Dockter, CEO of PBD Worldwide Fulfillment Services, an Alpharetta, Georgia, provider of distribution and call center management services, realized that his business communication had gotten out of control - particularly when it came to his e-mail. "I noticed that I’d e-mailed my assistant, who has a desk about 20 feet from me, about seven or eight times in one morning," he says. To read the article click here.

Tip: Sage MAS 90 or 200 4.1 linked to ACT! by Sage

When using Sage MAS 90 or 200 4.1 linked to ACT! by Sage with the new ACT! Link, you may find you need to create matching contact records in one application or the other, after the initial accounting link has been established. The following procedures explain how to accomplish this. Use the first set of steps if you have contacts in ACT! by Sage that you want to add to Sage MAS 90 or 200. Use the second set of steps if you have contacts in Sage MAS 90 or 200 that you want to add to ACT! by Sage. To see the steps click here.

Educational Webinars

Thank you for the continued positive feedback about our monthly complimentary educational Webinars for clients. To register for a Webinar click here.

A Special Offer from Triangle Copy Data

Business Technology Solutions has worked exclusively with Triangle Copy Data since their inception almost 2 years ago. Our entire team could not be happier with the response time and professionalism of their service technicians. Working with Triangle Copy Data has given us access to a dedicated team of professionals that strive to help our organization reach our goals through flexible programs focused on our unique needs.

We are pleased to be able to share with you special benefits Triangle Copy Data is extending to our clients. As a Business Technology Solutions Client you will:

- Save up to 50% off MSRP on all Office Equipment
- Save up to 10% off of your current printer supply expenditures
- Receive financial support to help pay-off and terminate current equipment contracts, at no penalty.

In addition, if you participate in the Printer Management Program you will lower your current printer supply expenditures by a minimum of 10 %, AND Triangle Copy Data will include service support and replacement guarantees for your current printer fleet.

Triangle Copy Data is an Authorized Canon/Sharp/HP Dealer. To take advantage of this special offer contact:

Hans-Erik Johnsen, Sales Manager
Phone: 919-465-3123
Mobile: 919-274-3780

New StarShip Freight Module Expands Shipping Options

In today's global business world, transporting goods near and far is part of every business that makes or distributes products. For large orders or large bulky items, parcel delivery services are not the answer - these items are considered freight and must be delivered by truck. The upcoming release of StarShip v10 adds functionality that allows you to automate the time-consuming process of freight shipping.  

Read more about StarShip v10 and how it can help you meet your goals by clicking here.

Streamline Returns With The Sage MAS 90 RMA Module

Competition for new customers seems to get stiffer every day, and you must work harder than ever to keep existing customers happy. A necessary component of good customer service is accepting returns or exchanges. Your customers expect it, appreciate it, and tend to buy from those vendors who offer a flexible return policy. You must ensure that this process is handled efficiently and accurately, both for your protection and for your customers' satisfaction. The RMA (Return Merchandise Authorization) module for Sage MAS 90 ERP and Sage MAS 200 ERP makes it easy to handle every aspect of a return.

To read about the power of RMA module click here.

SageCRM Marketing Power

SageCRM provides comprehensive marketing automation tools allowing you to gather detailed information about your prospects. You can use that information to launch personalized campaigns, track wins and losses associated with those campaigns, and much more. Let's take a closer look at the marketing functionality inherent in SageCRM and how it can help you meet your marketing goals.

To read more about SageCRM marketing power click here.

Business Technology Solutions Support

Business Technology Solutions takes great pride in the level of our support to clients.  There are various levels of ongoing support that may be appropriate for specific organizations.  First and foremost we recommend that clients purchase software publishers’ support agreements and supplement them with our support services (which are most valuable when related to our understanding of the business use and processes enabled by the applications). 

Why is it so important that the first level of support come from the publisher? At Business Technology Solutions we focus on business process consulting and software implementations. Our team is staffed to be more effective when work for our clients is scheduled – such as process consulting, original implementations, upgrades, system reviews, training, technology services consulting and so forth. As such, our ability to stop what we are doing and help you with a specific problem is very limited. Our goal is to contact support requests within 24 hours and we often do better then this. On the other hand, software publishers have specific staff assigned to respond to customer support calls/issues and are therefore in a much better position to contact you more quickly.

 We want to be sure that you realize how important you and your success is to us. What often confuses the support expectations is that during your original implementation you had a lot of attention from our consulting team. We were there to answer your questions and train you throughout the process. Following “go live” we transition to the support role, which for very practical reasons cannot be as close as our role during the implementation. 

We have available the following avenues for client support: training classes, client site training, client site consultative visits, phone support, direct system access support using our website & the Internet (GoToAssist Desktop Streaming) and via email. Contact our Account Management Team for information on software publishers’ support services. Contact Janet at extension 27 to discuss support alternatives, or visit us at our Support Page at: 



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