Business Technology Solutions Has Joined Net@Work, A Top Worldwide Sage Software Business Partner

We remain committed to you and working together to achieve your goals. Rest assured that all the voices and faces you've come to know and trust will still be here to respond to your needs.

The BTS team may continue to be reached at the existing BTS main phone number 919-781-2900. As well, we can all be reached via our existing email addresses.

This is a big win for our valued clients. With our combined teams we can now offer you expanded services and support, providing a true advisor for all your IT initiatives.

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Happy Holidays From Business Technology Solutions 

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We are a Sage Software Authorized Training Center for:

Sage Abra HRMS
Sage MAS 90
Sage MAS 200





Sage Abra Year End Class December 12 at Business Technology Solutions. View our training schedule here ....





We are a proud member of ITA. Click here to find out what that means to you.


Follow the link to some of our favorite Holiday Recipes. 








Happy New Year!

Winter 2007 / Sage Abra HRMS

We at Business Technology Solutions would like to extend our warmest wishes to you and yours during this holiday season. We appreciate you continuing to look to us for support of your systems and solutions needs. As we turn our attention to 2008 it seems we face yet another year of increasing challenges and great opportunity. I am confident together we can continue to move you towards the accomplishment of your goals. 

Speaking of next year, now is the time to prepare for the close of 2007. Refer to the Sage Support Site for key information provided by Sage to smoothly transition to next year. For payroll be sure to look for tax table updates around the middle of December. As always, if you have any questions concerning year-end or other matters we can assist you with, please do not hesitate to contact us. By following the link to the Support Page on our Website you will find a number of ways to effectively get answers to your questions.

Thank you again for allowing us to serve you. Have a Great Holiday and Happy New Year!  

Lissa Johnsen


Holiday Office Hours  
We will be closed from Noon Friday December 21 until 8:30 Wednesday morning December 26. For New Years we will be closed on Tuesday January 1.


In October we released the announcement that Aldo Simmons was joining our team (see below). To help Aldo understand the needs of our clients we have asked him to contact many of you over the next few months. We appreciate you taking the time to discuss with him your technology services needs so that he may be better equipped to serve our client base.

Press Release:
Raleigh, NC, October 9, 2007

Aldo Simmons has joined Business Technology Solutions as a Senior IT Consultant. He brings over 10 years experience applying information technology to real life day-to-day operations. His services have provided economical, efficient, and secure ways for multifaceted organizations to accomplish their goals.

Aldo’s background includes configuration and administration of Novell, Windows 2000, Windows Small Business Server 2003 Exchange, Windows XP, Sage MAS 90 ERP, Microsoft Office, and various database management systems, in addition to network infrastructure implementation and management.

Lissa Johnsen President / CEO of Business Technology Solutions states, “We are pleased to have Aldo as a part of our expanding IT Services Team. His focus on satisfying client needs fits perfectly with our approach.”

In The News

Around the Globe or Around the Corner the Power of Sage Abra Employee Self Service

Around the globe, companies such as Contrack seek to empower employees with better access to real-time human resources and benefits information.

To read more from this "HR Management" article click here.

The Struggle to Find Staff Intensifies - How Can Sage Abra HRMS Help?

Sage Abra eRecruiter: The Recruiting Software that Streamlines Hiring and Cuts Costs

Reduce hiring costs and shorten your hiring cycle. This recruiting software solution automates and simplifies the workflows required to create and approve job requisitions as well as to screen, interview, and hire new employees. Optimize your recruiting strategy by identifying the most cost-effective source of hiring, and reduce lost productivity by shortening the hiring cycle, all with Abra eRecruiter.

To learn more about how Sage Abra eRecruiter can help you overcome challenges click here.

For more information on these or any other capabilities you might need contact Janet Metz

Staying CONNECTED - Today’s wireless technology makes it easier than ever to keep in touch and remain productive 

The current generation of wireless technology provides a vital link for small business owners, keeping them in touch with their businesses—and with key employees—no matter where they are. Cellular service comprehensively blankets every major, and most mid-sized, metropolitan areas, and it’s becoming increasingly difficult to find even remote locations where no level of cellular service is available. Many of today’s phones offer advanced capabilities including Internet browsing, text messaging, push-to-talk, walkie-talkie features, and even email reception in ever smaller sizes. Motorola’s RAZR series of phones, for instance, has become enormously popular with business people.

Read more in Sage Software's "Business Minds Magazine."

Battling Rising Benefits Costs With Efficient Technology 

With the cost of employee benefits (particularly healthcare) rising every year, companies are seeking new ways to reduce the costs associated with benefits administration. Many are turning to technology in an effort to create the most efficient HR workflows possible, using savings in time, materials and resources to help offset the rising cost of insurance programs.

Read more in "AbraTalk."

Contact us to help determine if have you have needs and challenges that such solutions can resolve.

Technology Services

In the past we have written about the breadth of our Technology/Network Services offerings (see more details on our Website). We are often looked to by clients for assistance with specific projects such as installations, network upgrades, system reviews and so forth. An area of growing interest is how we help clients with the long-term planning and ongoing support of their networks. 

Our support philosophy is a 180 degree view from what many of our clients have experienced with other providers. Often technology support organizations work on what is generally known as the “break / fix” model. Meaning when something you have breaks someone is sent to fix it and there is a corresponding charge for their effort. The situation is fixed the technical consultant moves on to the next client with a problem.   

In this model the support company makes money when you have a problem and the relationship leaves little room for preventing problems. The technician is focused on troubleshooting and fix. Unfortunately, what is not accounted for is that the true cost of the problem for you is not just the money spent for the fix, but also includes the loss of productive work time, the inability to accept orders, lost visibility to inventory and a number of other possible costly delays to doing business. The question that needs to be focused on is - What is the overall worth to increase network and computing stability?

Our approach is to propose service solutions that focus on network stability through consistent interaction and prevention. We are primarily compensated for reducing and preventing problems not just fixing. We believe that by working together towards the same goal of increasing your uptime and productivity your total cost will be smoothed and ultimately lowered (figure 1). 

For more information about how we accomplish this or to arrange a time when a member of the team can walk you through our process and explain the options contact Aldo Simmons at extension 28.




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