Business Technology Solutions Has Joined Net@Work, A Top Worldwide Sage Software Business Partner


We remain committed to you and working together to achieve your goals. Rest assured that all the voices and faces you've come to know and trust will still be here to respond to your needs.

The BTS team may continue to be reached at the existing BTS main phone number 919-781-2900. As well, we can all be reached via our existing email addresses.

This is a big win for our valued clients. With our combined teams we can now offer you expanded services and support, providing a true advisor for all your IT initiatives.

Business Technology Solutions
OUR SOLUTIONS BUSINESS TECHNOLOGY SOLUTIONS

Sage CRM

Sage CRM 100

 

Sage CRM 200

30 users or less

Sage CRM

31+ users or more

Sales Automation

Sales Automation

Marketing Automation

Marketing Automation

Customer Care

Customer Care

Option to Purchase:
- Integration Server
- SOLO

Integration Server

Wireless PDA Access

CTI Toolkit

 

Option to purchase:
- SOLO
- Web Self-Service

 

A Complete View of Your Organization’s Customer Interactions

Combining SageCRM with Sage MAS 90 and Sage MAS 200 ERP systems provides you with a way to quickly analyze, manage, and synchronize sales, marketing, and customer care activities across all points of contact.  To learn more click here.

 
 

Sales Automation

 
 

Sage CRM puts you in complete control of your sales pipeline, allowing sales teams to effectively manage, forecast and report on all phases of the sales cycle. With Sage CRM, you can easily manage and analyze all current and historical account details and activities, manage multiple accounts and opportunities and automatically distribute leads to sales professionals around the world. With Sage CRM, sales cycles can be dramatically shortened and more deals can close faster. Your sales team gets instant access to vital customer data including reports and graphs, quotes, forecasts and historical account details. You can quickly do on-the-spot analysis, make informed decisions you can trust, and eliminate bottlenecks that typically stretch sales cycle.

Pipeline Management

Manage and analyze your pipeline, and maximize the ROI on every lead.

 

Territory Management

Administer and change sales territories in the system.

Sales Forecasting

Profit from a new level of control and predictability, and plan your operations with confidence.

Account Management

Identify and recruit new clients, and resell to existing ones.

Reporting

Create point-and-click reports and graphs for on-the-spot analysis and decision-making.

Opportunity Management

Manage all key opportunity data for maximum sales

 
 
 
 

Marketing Automation

 
 

Take control of your marketing dollars by automating and tracking every marketing campaign, from one-time e-mail communications to multi-faceted marketing programs. Sage CRM provides accurate metrics on all of your marketing activities, enabling you to identify and leverage potentially lucrative cross- and up-sell opportunities.
With Sage CRM, you can target the right customer at the right time, eliminate guesswork and put your company's marketing resources to their best use. Execute better campaigns, track responses faster and easier than ever before, and make sound decisions based on what your customers want and how they respond.

Campaign Management

Assign, schedule and track marketing activities within a campaign.

 

Lead Management

Give your sales team real-time access to the latest prospects and campaigns, keeping them in the loop each step of the way.

E-mail Management

Send HTML e-mails, create e-mail templates and send attachments to bulk e-mail messages.

List Management

Create new target lists from selected criteria, re-use successful campaign lists and import mail-house lists.

Outbound Call Management

Integrate outbound calls into any marketing campaign, and set up target lists and follow-up calls.

Reporting

Create point-and-click reports and graphs for on-the-spot analysis and decision-making.

 
     
 

Customer Care

 
 

With Sage CRM, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty. With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you'll have complete and accurate data at your fingertips — enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.

Contact Management

Deliver superior customer service with real-time access to relevant customer data.

 
Knowledge Base

Store support incidents and case solutions in a central Knowledge Base.

Call Center Support

Access a central repository for all customer data, resolving issues quickly.

Service Agreement Management

Easily track and meet your service level agreements.

Tracking

Track your customers' needs and maintain a complete history of customer-related interaction.

Reporting

Create point-and-click reports and graphs for on-the-spot analysis and decision-making.

 
     
 

Outlook Integration

 
 

Sage CRM has complete, two-way synchronization with Microsoft Outlook contacts, calendar (appointments) and tasks, in addition to enhanced e-mail integration. You also have the option to use your entire Sage CRM system from within the standard Microsoft Outlook interface. Lastly, this comprehensive integration also enables you to synchronize your CRM data to pocket devices such as mobile phones and PDAs that synchronize with Outlook.

With the powerful integration, you can:

 

Use all the features of Sage CRM entirely from within the Outlook interface; no more switching from one application to the other.

Bi-directionally synchronize contacts, appointments and tasks between Outlook and Sage CRM.

Perform one-way export from Sage CRM to Microsoft Outlook.

Send e-mail within Sage CRM using Outlook and automatically have the e-mail stored in the relevant customer contact history, including attachments.

Easily import e-mail from Outlook into the appropriate customer contact within Sage CRM.

Choose which contacts and calendar items flow between applications, allowing you to work the way you want.

Benefits of Microsoft Outlook Integration include:

Improved customer service; all customer communication can be tracked in the CRM system even as employees work from Outlook.

Enhanced efficiency and increased productivity; employees can have faster access to vital customer information from within Outlook.

CRM implementation success; internal staff adoption rates are higher as staff can use the CRM system from within the familiar Outlook interface

 
     
 

Wireless PDA Access

 
 

The benefits of real-time access to your CRM solution and database are numerous and can have a positive impact on your business performance and profits. Wireless connectivity with enhanced support for Personal Digital Assistant (PDA) devices using the Microsoft Windows CE operating systems brings real-time data to your fingertips - anywhere, anytime.
PDA users such as field sales representatives can be connected online for real-time access or can operate offline when Internet access is not available. A full range of functions are accessible, enabling staff to view reports, update contacts and sales opportunities, qualify leads, track customer issues and manage tasks and calendars. Online PDA users get real-time interaction with the system, while offline personnel can easily synchronize the PDA and the central CRM system at a later time.
Wireless PDA access to your CRM solution simply makes you more productive, increasing productivity while reducing costs.

Benefits of remote access include:

 

Access to important account contact and history information

Maximize time while traveling

Cultivate stronger sales relationships

Improve customer service

Update account information

Add key account data

Schedule activities and appointments

Synchronize information at a later point in time

And much more!

 
     
 

Offline Synchronization

 
 

A comprehensive CRM solution enables organizations to guarantee their sales, marketing and customer care professionals have fast, up-to-date access to critical data - regardless of where these employees are located. Even when not connected to a network, mobile users can work offline and later synchronize with the central server, using the optional Offline Synchronization feature.
As a result, Offline Synchronization simply makes your field sales, marketing and service personnel more productive and efficient because they can work anytime, anywhere irrespective of connectivity. Offline Synchronization is also cost effective since end users can install the offline client by downloading it directly from Sage CRM and does not require additional software such as Microsoft Internet Information Services (IIS) or Microsoft SQL Server Desktop Engine (MSDE).

Benefits of offline synchronization include:

 

Access to important account contact and history information

Maximize time while traveling

Cultivate stronger sales relationships

Improve customer service

Update account information

Add key account data

Schedule activities and appointments

Synchronize information at a later point in time

 
     
 

Advanced Features

 
 

Automated Process Workflow

With Sage CRM Workflow businesses can automate pre-determined business rules across all channels, departments and employees. To help assess and design workflow Sage CRM provides graphical views of the process and its development patterns. In combination with e-mail integration, workflow ensures that actions requiring attention or escalation are automatically being routed to the correct employees or partners. Sage CRM creates a confidence among employees that issues are not going to fall through the cracks and frees their time to perform more important tasks.

 

Computer Telephony Integration

Sage CRM combines a fully integrated CRM solution with interactive inbound and outbound telephony automation. Contact centers are provided access to the same single point of communication the rest of the enterprise shares. A customers complete CRM history including, fax, personal visits, phone and email is viewed through automated screen “pop-up” functionality and gives the support employees an enterprise view of the customer experience. Full on-screen auto-dial and phone functionality allows your support staff to perform necessary tasks through the system interface rather than the phone system. Sage CRM provides full integration to all standard third party telephony software leveraging existing automation such as call escalation, routing, call queuing and reporting functionality. A central repository for all customer data Sage CRM provides easy-to-use, real-time access to information your support staff needs to resolve customer issues quickly and efficiently, reducing call times and increasing the efficiency of your call center.

Customizations

Sage CRM provides customization tools that allow businesses to rapidly modify all aspects of the system. Sage CRM’s open architecture greatly reduces development and maintenance costs and allows seamless integration with other mission-critical applications across your enterprise. With easy-to-use, onscreen tools, managers and administrators can create and modify fields, screens, tabs, tables, views, scripts, and security settings on the fly. Sage CRM customization functionality allows quick-and-easy user-specific modifications to interfaces and data and ensures Sage CRM can be easily adapted to your business requirements.

Global Deployment

Sage CRM provides multicurrency, multi-lingual support from a single code base—English, U.K. English, French, German, Spanish, Dutch and Japanese—making this solution the logical choice for businesses around the world. Sage CRM's single server installation and web browser access, allow employees, partners and customers alike to view the information they need to get the job done, anytime, from anywhere in the world.

Web Self Service

Sage CRM Web Self Service allows customers to access or request services and support over the web. Customers can receive information based on their preferences, requests and histories, providing them a single point of contact for information about your products and company through designed customer and partner portals. Allow your channel partners access to shared workflow, lead-tracking, inquiries, invoicing and customer information. Sage CRM allows your customers 24/7 access to information they want.

Sage Software Authorized Partner Select

 

Next Steps:

 
 

1. Tell us what your biggest system problem is, and what you'd like as the ideal solution.

 
 

2. Schedule a meeting with one of our business consultants to review your company's exact needs.

 
 

3. Fill out our short questionnaire... and we'll get back to you right away with tangible solutions to enhance your operation.

 
     

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