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Service
Packs and Service Updates are released periodically by Sage Software in
order to provide fixes to known problems and error conditions in the
software. The typical path
for software’s evolution is the creation of Versions which
represent a major release of functionality and capabilities. To
fix problems, both Service Updates and Service Packs
are created to apply to a specific Version. Generally, Service
Updates are created as problems are fixed (specific “bug”
fixes). Service Packs are created to bundle all
the previous Service Updates into one group so it is easier to install
all the previous Service Updates at one time. Be aware that the
naming and process for releases is subject to change and the instructions provided for each must be carefully followed.
It
is highly recommended that you contact Business Technology Solutions as
your authorized reseller before installing Versions, Service Packs or
Service Updates. This allows
you to take advantage of our team’s training and experience
across our client base to provide as smooth an installation as
possible.
Always
remember to create a back-up of all files before you or anyone else
installs any version, update or service pack! It is vital that you
contact us if you have Extended Solutions, third party applications
and/or custom modifications to ensure all are compatible with the
release.
Sage
Software makes these service releases available on their website and
they are announced in various forms of customer communications. To
insure you have the most current
information we recommend that you review the information on the Sage
Website. To prevent confusion due to out-of-date information we do
not maintain a parallel set
of information on our website. Should you not be able to find the
information you need do not hesitate to contact our Account Management (Janet) or Support Team (Support Page).
You can find information and download the service releases for Sage BusinessWorks by performing the following steps:
1. Go to the Sage Software Website at: http://support.sagesoftwareonline.com/mas/query/main.cfm?module=1
2. You maybe required to log in prior to being able to access the above page at:
http://www.sagesoftwareonline.com/eServices/main/frmLogin.aspx
3. Once on the Sage BusinessWorks Program Fixes page click the links for specific Service Releases
4. Follow the on-screen instructions
If
you should have problems finding release information or unable to logon
(or register for the online site) please contact the Account Management
Team for help.
For other Sage Software products please refer to the following page:
http://www.sagesoftware.com/support/support_login.cfm
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